Welcome to UROOJJ. These Terms of Service explain the rules and conditions for using our website and purchasing products from our Shopify store.

By visiting our website, browsing our products, or placing an order, you agree to these Terms of Service, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not agree with these terms, please do not use our website or services.

1. About UROOJJ

UROOJJ is a fragrance brand offering premium perfumes and related products through our online store. Our store is powered by Shopify, which helps us provide a secure and smooth shopping experience.

Throughout this policy, the terms “we,” “us,” and “our” refer to UROOJJ. The terms “you” and “customer” refer to any person using our website or purchasing from our store.

2. Use of Our Website

By using our website, you confirm that you are legally allowed to use online shopping services and provide accurate personal, billing, and shipping information.

You agree not to use our website for any unlawful, harmful, fraudulent, or abusive purpose. You must not attempt to copy, misuse, hack, damage, or interfere with our website, services, content, or customer data.

3. Product Information

We make every effort to display our products, descriptions, prices, images, and details as accurately as possible. However, product colors, packaging appearance, or display may slightly vary due to screen settings, lighting, or product photography.

All product descriptions, prices, promotions, and availability are subject to change at any time without prior notice. We reserve the right to discontinue any product or limit product quantities at our discretion.

4. Orders and Confirmation

When you place an order on our website, you are making an offer to purchase the selected product.

Your order is only confirmed once it has been accepted by UROOJJ. Our team may contact you through phone, WhatsApp, or email to confirm your order details before dispatch.

We reserve the right to accept, cancel, or refuse any order for reasons including but not limited to incorrect product information, payment issues, suspicious activity, stock unavailability, or incorrect customer details.

5. Pricing and Payment

All prices listed on our website are in Pakistani Rupees (PKR) unless stated otherwise.

Prices, discounts, delivery charges, and promotional offers may change without prior notice. The final amount payable will be shown at checkout before you confirm your order.

You agree to provide accurate payment and billing information. If any payment is declined, delayed, or marked suspicious, we may hold or cancel the order.

6. Shipping and Delivery

We deliver across Pakistan through available courier services. Delivery timelines are estimates and may vary depending on your city, area, courier service, public holidays, weather conditions, or other circumstances beyond our control.

Customers are responsible for providing complete and correct shipping information. UROOJJ will not be responsible for delays, failed deliveries, or lost parcels caused by incorrect or incomplete customer information.

For more details, please review our Shipping Policy.

7. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy.

Due to hygiene and safety reasons, opened, used, damaged, or tampered perfume products may not be eligible for return. Return requests must be made within the time period mentioned in our Return & Refund Policy.

Items sent back without first contacting us will not be accepted.

8. Damaged or Wrong Items

Please inspect your order when you receive it. If your item is damaged, leaked, defective, or incorrect, contact us immediately at info@uroojj.com with your order details and clear pictures or video proof.

Once we review the issue, we will guide you with the next steps.

9. Intellectual Property

All content on our website, including brand name, logo, product images, graphics, text, product names, designs, banners, and website layout, belongs to UROOJJ or its respective owners.

You may not copy, reproduce, edit, distribute, sell, or use our content for commercial purposes without our written permission.

10. Third-Party Services and Links

Our website may include services, tools, or links provided by third parties, including Shopify, payment providers, courier partners, or other service providers.

We are not responsible for the content, policies, actions, or services of third-party websites or platforms. Customers should review third-party policies before using their services.

11. Shopify Relationship

Our store is powered by Shopify, which helps us operate our online store and provide a better shopping experience. However, all purchases made on our store are directly between the customer and UROOJJ.

Shopify is not responsible for any product, order, delivery, refund, or customer service issue related to purchases from UROOJJ.

12. Customer Reviews and Feedback

If you submit reviews, feedback, images, suggestions, or testimonials to UROOJJ, you allow us to use them for service improvement, marketing, website display, and promotional purposes.

You agree that your feedback will not contain false, offensive, unlawful, abusive, or misleading content.

13. Errors and Inaccuracies

Sometimes our website may contain errors related to product descriptions, prices, promotions, shipping charges, stock availability, or other information.

We reserve the right to correct errors, update information, cancel orders, or make changes at any time without prior notice, even after an order has been placed.

14. Prohibited Uses

You agree not to use our website or services:

• For any illegal or fraudulent purpose

• To violate any law or regulation

• To upload viruses or harmful code

• To copy, steal, or misuse our content

• To collect customer or website data without permission

• To harass, abuse, threaten, or mislead others

• To interfere with website security or functionality

• To place fake, suspicious, or unauthorized orders

We reserve the right to block access, cancel orders, or take appropriate action if any misuse is detected.

15. Limitation of Liability

To the maximum extent permitted by law, UROOJJ will not be liable for any indirect, incidental, special, or consequential damages resulting from your use of our website, products, or services.

Our products and services are provided on an “as available” basis. We do not guarantee that our website will always be error-free, uninterrupted, or fully secure.

16. Indemnification

You agree to protect and hold harmless UROOJJ, its owners, team members, service providers, and partners from any claims, losses, damages, or expenses resulting from your misuse of our website, violation of these Terms, or breach of any law or third-party rights.

17. Termination

We may suspend or terminate your access to our website or services at any time if we believe you have violated these Terms of Service or misused our platform.

Any obligations or liabilities created before termination will continue to apply.

18. Governing Law

These Terms of Service shall be governed by and interpreted according to the applicable laws of Pakistan. Any disputes shall be handled under the relevant jurisdiction where UROOJJ operates.

19. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on our website.

It is your responsibility to review this page from time to time. Continued use of our website after changes are posted means you accept the updated Terms.

20. Contact Information

For any questions about these Terms of Service, you can contact us at:

Trade Name: UROOJJ
Phone / WhatsApp: +92 319 0414812
Email: info@uroojj.com
Address: Street 20, DHA Phase 1, Karachi 75460, Pakistan