Last updated: July 6, 2026

At UROOJJ, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us, or use any of our services.

By using our website or purchasing from UROOJJ, you agree to the collection and use of your information as described in this Privacy Policy.

1. About UROOJJ

UROOJJ operates this online store to provide premium fragrances and related products to customers across Pakistan. Our store is powered by Shopify, which helps us provide a secure and smooth online shopping experience.

In this Privacy Policy, “we,” “us,” and “our” refer to UROOJJ. The terms “you” and “customer” refer to visitors, users, and customers of our website.

2. Information We Collect

We may collect personal information when you visit our website, place an order, create an account, subscribe to updates, or contact our customer support.

This information may include:

• Your full name

• Phone number

• Email address

• Billing address

• Shipping address

• Order details

• Payment details

• Account login information, if you create an account

• Messages or inquiries sent to our support team

• Device, browser, IP address, and website usage information

We only collect information that is necessary to provide our services, process orders, improve your shopping experience, and communicate with you.

3. How We Use Your Information

We may use your personal information for the following purposes:

• To process and deliver your orders

• To confirm your order through call, WhatsApp, SMS, or email

• To process payments and refunds

• To provide customer support

• To send order updates and delivery notifications

• To manage returns, exchanges, and complaints

• To improve our website, products, and services

• To prevent fraud, misuse, or unauthorized transactions

• To send promotional messages, offers, or updates, where permitted

• To comply with legal or regulatory requirements

4. Order Confirmation and Customer Communication

To ensure secure and accurate delivery, our team may contact you through phone, WhatsApp, SMS, or email for order confirmation, delivery updates, customer support, returns, exchanges, or service-related communication.

Promotional messages may also be sent from time to time. You may opt out of promotional emails by using the unsubscribe option where available or by contacting us directly.

5. Payment Information

Payments on our website may be processed through Shopify and third-party payment service providers.

We do not store your full credit card, debit card, or sensitive banking details on our own systems. Payment information is handled securely by Shopify and approved payment providers according to their own privacy and security policies.

6. Sharing of Personal Information

We may share your information with trusted third parties only when required to provide our services. These may include:

• Shopify

• Payment processors

• Courier and delivery partners

• Customer support tools

• Marketing and advertising partners

• Website analytics and technical service providers

• Legal or regulatory authorities, if required by law

We do not sell your personal information to unrelated third parties.

7. Relationship with Shopify

Our store is powered by Shopify. Shopify may collect and process personal information when you visit our website, interact with our store, or place an order.

Your information may be shared with Shopify and its service providers to operate the store, process orders, improve services, prevent fraud, and provide a better shopping experience.

You can learn more about Shopify’s privacy practices by visiting Shopify’s official privacy policy.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website traffic, analyze customer behavior, and show relevant advertisements.

You can choose to disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

9. Marketing and Advertising

We may use your contact details or website activity to send promotional offers, product updates, discounts, and marketing messages related to UROOJJ.

We may also use advertising tools to show relevant ads on platforms such as social media, search engines, or other websites.

You can opt out of promotional communication at any time by contacting us at info@uroojj.com.

10. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, or alteration.

However, no online platform, payment system, or method of data transmission is completely secure. We recommend that you do not share sensitive personal or payment information through unsecured channels.

11. Data Retention

We keep your personal information only for as long as necessary to provide our services, complete transactions, maintain order records, resolve disputes, prevent fraud, comply with legal obligations, and support our business operations.

12. Your Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your personal information

• Opt out of promotional communication

• Ask how your information is being used

• Withdraw consent where applicable

To make a privacy-related request, please contact us at info@uroojj.com.

13. Children’s Privacy

Our website and services are not intended for children under the age of majority. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

14. Third-Party Links

Our website may contain links to third-party websites, payment providers, social media platforms, or external services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing any personal information.

15. International Data Processing

As our store is powered by Shopify and may use third-party tools, your personal information may be processed or stored outside Pakistan. These service providers may operate in different countries and follow their own privacy and security standards.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or Shopify practices.

Any updates will be posted on this page with the revised “Last updated” date. Continued use of our website after updates means you accept the revised Privacy Policy.

17. Contact Information

For any questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

Trade Name: UROOJJ
Phone / WhatsApp: +92 319 0414812
Email: info@uroojj.com
Address: Street 20, DHA Phase 1, Karachi 75460, Pakistan